Packages are prepared once a week. The delivery time is therefore between 2 and 9 days after receipt of payment (for metropolitan France). They are shipped by La Poste with a tracking number and handed without signature.
Whatever the chosen delivery method, we send you a link to track your package online.
The delivery prices include the preparation and packing costs as well as the shipping costs. The preparation costs are fixed, while the shipping costs vary according to the total weight of the package. We recommend you to group all your items in one order. We can ot group two orders placed separately and there are shipping charges for each of them.Your package is shipped at your own risk, but special attention is paid to its preparation.
Box sizes are appropriate and your items are properly protected
Returns and exchanges
If your order does not give you complete satisfaction, you have a period of 14 days after receipt to return all or part of your package.
For this, you must send us a request to the following address by indicating your details, the reason for your return and the product you want in exchange.
Upon receipt, we will acknowledge receipt of this request by sending an e-mail.
You then have a period of fourteen (14) days to return the complete product (s), unused, intact in its (their) original packing :
Chouette Service Retour et Échange
French Cosmétique Laboratoire
Boulevard des Cougourdelles
Failing the return of the products within the fourteen (14) days period, from the day of the effective reception of the order, the order is deemed final and no refund will be able to intervene, with the exception of the cases envisaged in the present terms and conditions of sales.
We will reimburse you for the amount of returned items within a maximum of fourteen (14) days after receipt of your refund request mail.